{"id":23264,"date":"2023-06-09T14:06:36","date_gmt":"2023-06-09T06:06:36","guid":{"rendered":"https:\/\/ph.usembassy.gov\/?page_id=23264"},"modified":"2024-07-22T10:21:37","modified_gmt":"2024-07-22T02:21:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/ph.usembassy.gov\/services\/social-security\/faq\/","title":{"rendered":"SSA Frequently Asked Questions (FAQ)"},"content":{"rendered":"<section class=\"ga-title stacking-slide -section-background-color container-fluid internaltitle-block\">\n\t\t\t<div class=\"internal-title alignwide internalpage container\">\n\n\t\t\t\t<div class=\"internal-title-wrapper\">\n\n\t\t\t\t\t<div id=\"internal-title-header\" class=\"internal-title-header \">SSA Frequently Asked Questions (FAQ)<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\n\t\t<\/section>\n\n<section  class=\"ga-content-block stacking-slide white-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I apply for benefits?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>You can apply for the following benefits online. It is fast and easy:<\/p>\n<ul>\n<li>Retirement at <a href=\"http:\/\/www.ssa.gov\/benefits\/retirement\">www.ssa.gov\/benefits\/retirement<\/a><\/li>\n<li>Disability at <a href=\"http:\/\/www.socialsecurity.gov\/applyfordisability\">www.socialsecurity.gov\/applyfordisability<\/a><\/li>\n<li>Medicare Only at <a href=\"http:\/\/www.ssa.gov\/benefits\/medicare\">www.ssa.gov\/benefits\/medicare<\/a><\/li>\n<\/ul>\n<p>The online hours of operation are:<\/p>\n<ul>\n<li>Weekdays\u00a0\u00a0\u00a0\u00a0 5:00 AM \u2013 1:00 AM Eastern\u00a0Time\u00a0(ET)<\/li>\n<li>Saturday\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5:00 AM \u2013 11:00 PM ET<\/li>\n<li>Sunday\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 8:00 AM \u2013 11:30 PM ET<\/li>\n<li><a href=\"http:\/\/www.ssa.gov\/pgm\/holidays.htm\">Holidays<\/a>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 5:00\u00a0AM \u2013 1:00\u00a0AM ET<\/li>\n<\/ul>\n<p>If you are unable to apply for benefits online, contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a>\u00a0 \u00a0(<strong><em>Subject: Apply for Social Security Benefits<\/em><\/strong>)<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide light-purple-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I apply for a Social Security Number (SSN)?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>Please visit our <a href=\"https:\/\/ph.usembassy.gov\/services\/social-security\/ssn\/\">Social Security Number (SSN)<\/a> page.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide white-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I mail original documents to the Federal Benefits Unit? <\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>If you were instructed by our office to submit original documents, we recommend that you send them via courier service with tracking capability. For the secure return of your documents, you may provide us with a pre-paid return label issued by a courier service provider. Otherwise, we will return the original documents to you using our mail service provider.<\/p>\n<p>If you reside outside the Philippines and do not wish to send the original documents to our office, you can have them certified at a U.S. Embassy\/Consulate. You should schedule an appointment with the American Citizen Services (ACS) Unit of the U.S. Embassy\/Consulate servicing your area. On your appointment, present the original documents to the Consular Staff and inform them that you need certified copies of the documents for a federal benefits \/ Social Security application. The Consular Staff will give you certified copies of the documents, which you will then mail to our office.<\/p>\n<p><strong>Please do not mail any original documents to the Social Security Administration\u2019s Central Office in Baltimore, Maryland<\/strong>. Our office cannot guarantee the safe return of any documents mailed to Baltimore.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide light-purple-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I report a change of address? <\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>To report a change of address contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> (<strong><em>Subject: Change of Address<\/em><\/strong>)<\/p>\n<p>If you are moving from the U.S. to a foreign country, you must submit a completed and signed <a href=\"https:\/\/www.ssa.gov\/forms\/ssa-21.pdf\">Form SSA-21<\/a>.<\/p>\n<p><strong>NOTE: <\/strong>Until you actually apply for benefits, our office does not keep your current address on record. The address provided by the Internal Revenue Service (IRS) is used by the Social Security Administration in mailing your Social Security Statement. Your address will be automatically updated when you file your next U.S. tax return. Alternatively, you can correct your address by completing <a href=\"https:\/\/www.irs.gov\/pub\/irs-pdf\/f8822.pdf\">IRS Form 8822 <\/a>and mailing it to IRS.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide white-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I enroll in Direct Deposit or change my bank information?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>If you have a bank account in the U.S., contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> (<strong><em>Subject: Change of Bank<\/em><\/strong>) \u00a0and provide the following:<\/p>\n<ul>\n<li>Your Full Name:<\/li>\n<li>Your Social Security Number (SSN):<\/li>\n<li>Name and Address of your U.S. Bank:<\/li>\n<li>Your U.S. Bank Account Number:<\/li>\n<li>Your U.S. Bank Account Routing Transit Number:<\/li>\n<li>Type of Account (Savings or Checking):<\/li>\n<\/ul>\n<p>If you wish to receive your benefits in a foreign bank account, contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> (<strong><em>Subject: Change of Bank<\/em><\/strong>) and provide the following:<\/p>\n<ul>\n<li>Your Full Name:<\/li>\n<li>Your Social Security Number (SSN):<\/li>\n<li>Name and Address of the Financial Institution:<\/li>\n<li>Bank Account Number:<\/li>\n<li>SWIFT Code:<\/li>\n<li>Type of Account (Savings or Checking):<\/li>\n<\/ul>\n<p><strong>NOTE:<\/strong> You may be required to submit a <a href=\"https:\/\/www.ssa.gov\/forms\/ssa-1199.html\">Direct Deposit Sign-Up Form<\/a> if the banking information provided is incomplete.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide light-purple-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I report non-receipt of payment?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>You must wait until the 25<sup>th<\/sup> of the month to report the non-receipt of paper checks. We cannot take action until this date. If you receive your payments via direct deposit, please contact the bank first. You can contact us if the payment has not reached your bank account by the 10<sup>th<\/sup> of the month.<\/p>\n<p><strong>IMPORTANT:<\/strong> If you did not receive a payment starting in the month of February of any year, your payments may have been suspended due to the non-receipt of the <strong>Report to the Social Security Administration<\/strong>.<\/p>\n<p>Each year, some beneficiaries are required to complete the Annual Report Form (<a href=\"https:\/\/common.usembassy.gov\/wp-content\/uploads\/sites\/24\/2023\/01\/SSA-7161.pdf\" target=\"_blank\" rel=\"noopener\">SSA-7161<\/a> or <a href=\"https:\/\/common.usembassy.gov\/wp-content\/uploads\/sites\/24\/2023\/01\/SSA-7162.pdf\" target=\"_blank\" rel=\"noopener\">SSA-7162<\/a>). Depending on the country where you reside, the form is sent every year or every other year. The forms are initially mailed in June, and follow-up notices are sent in October.<\/p>\n<p>The purpose of the form is to ensure that SSA has your correct address and telephone number, and that circumstances affecting benefit payments have been reported. Each form is sent with a return envelope to an SSA facility in Wilkes-Barre, Pennsylvania. The completed form must be mailed to the following appropriate address.<\/p>\n<p><strong>Form SSA-7161 Mailing Address:<br \/>\n<\/strong>Social Security Administration<br \/>\nP.O. Box 7161<br \/>\nWilkes-Barre, PA 18767-7161<br \/>\nU.S.A.<\/p>\n<p><strong>Form SSA-7162 Mailing Address:<br \/>\n<\/strong>Social Security Administration<br \/>\nP.O. Box 7162<br \/>\nWilkes-Barre, PA 18767-7162<br \/>\nU.S.A.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide white-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I report the death of a beneficiary?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>You may contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> (<strong><em>Subject: Report of Death<\/em><\/strong>) to report the death of a beneficiary.<\/p>\n<p>You should also provide a Death Certificate; however, you need not wait for the Death Certificate to be available before reporting the death of beneficiary. The death of the beneficiary must be reported as soon as possible to prevent overpayments which must be repaid. Any payments sent the month after the beneficiary\u2019s death must be returned to the Social Security Administration.<\/p>\n<p>You will be contacted if there are benefits due to survivors.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide light-purple-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I apply to become a Representative Payee for incapable beneficiaries?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>If a beneficiary has become incapable of managing benefits, contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> (<strong><em>Subject: Representative Payee<\/em><\/strong>) to request for a Form SSA-787, which must be completed by a physician.<\/p>\n<p>Information for representative payees and their obligations can be found <a href=\"https:\/\/www.ssa.gov\/payee\/\">here<\/a>.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide white-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I terminate or enroll in Medicare?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>If you wish to cancel or terminate Medicare Part B, submit a completed and signed <a href=\"https:\/\/www.cms.gov\/medicare\/cms-forms\/cms-forms\/downloads\/cms1763.pdf\">Form CMS-1763<\/a>. Alternatively, you may submit a written request stating your full name, address, date of birth, Social Security Number (SSN), signature, and a clear statement of your intention to terminate Medicare Part B.<\/p>\n<p>If you previously terminated Medicare Part B and wish to re-enroll, please visit this <a href=\"https:\/\/www.medicare.gov\" target=\"_blank\" rel=\"noopener\">link<\/a> for the enrollment periods available to you. Generally, you can enroll in Medicare Part B from January 1 to March 31 of every year. You will need to submit a completed and signed <a style=\"background-color: #ffffff;\" href=\"https:\/\/www.cms.gov\/Medicare\/CMS-Forms\/CMS-Forms\/Downloads\/CMS40B-E.pdf\">Form CMS-40B<\/a>.<\/p>\n<p>You may contact us by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> (<strong><em>Subject: Medicare<\/em><\/strong>) if you have not applied for social security benefits yet but want to apply for Medicare Only.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide light-purple-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I request a Social Security Statement or other Proof of Past U.S. Earnings?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>You can obtain your Social Security Statement <a href=\"https:\/\/www.ssa.gov\/myaccount\/\">online<\/a> if you have a <em>mySocialSecurity<\/em> account. You can create a <em>mySocialSecurity<\/em> account:<\/p>\n<ul>\n<li>Online through our website <a href=\"https:\/\/www.ssa.gov\/myaccount\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ssa.gov\/myaccount<\/a>;<\/li>\n<li>By visiting in-person any Social Security Administration field office in the United States or the Federal Benefits Unit servicing your country. You will find a list of countries and the contact information of the Federal Benefits Unit servicing each country <a href=\"https:\/\/www.ssa.gov\/foreign\/foreign.htm\">here<\/a>. If you will visit the Federal Benefits Unit in Manila, you should request an appointment by e-mail at <a href=\"mailto:FBU.Manila@ssa.gov\">FBU.Manila@ssa.gov<\/a> <em>(<strong>Subject: My Social Security (mySSA)<\/strong>)<\/em>; or,<\/li>\n<li>Through an authorized external Identity Service Provider (ISP) such as <a href=\"https:\/\/secure.login.gov\/\" target=\"_blank\" rel=\"noopener\">Login.gov<\/a> or <a href=\"https:\/\/api.id.me\/en\/session\/new\" target=\"_blank\" rel=\"noopener\">ID.me<\/a>.<\/li>\n<\/ul>\n<p>If you will register online through the Social Security website or in-person, you must provide a U.S. mailing address that matches with the information on our internal or external records. If you only have a foreign address, you can still try to create a <em>mySocialSecurity<\/em> account by choosing <a href=\"https:\/\/api.id.me\/en\/session\/new\" target=\"_blank\" rel=\"noopener\">ID.me<\/a> as a sign-in option and creating an account through their portal.<\/p>\n<p>A <em>mySocialSecurity<\/em> account allows you to:<\/p>\n<ul>\n<li>Keep track of your earnings and verify them every year;<\/li>\n<li>Obtain an estimate of your future benefits if you are still working;<\/li>\n<li>Obtain a letter with proof of benefits you are currently receiving; and<\/li>\n<li>Manage your benefits:<\/li>\n<li>Change your address<\/li>\n<li>Start or change your Direct Deposit; and<\/li>\n<li>Obtain a replacement SSA-1099 or SSA-1042S<\/li>\n<\/ul>\n<p>If you are unable to establish a <em>mySocialSecurity<\/em> account, you can receive your Social Security Statement by completing <a href=\"https:\/\/www.ssa.gov\/myaccount\/materials\/pdfs\/SSA-7004.pdf\">Form SSA-7004<\/a> and mailing it to:<\/p>\n<p>Social Security Administration<br \/>\nWilkes Barre Data Operations Center<br \/>\nP.O. Box 7004<br \/>\nWilkes Barre, PA 18767-7004<\/p>\n<p>Please allow up to four months to receive a response to your request.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide white-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I obtain a Detailed Earnings Record (for other pensions or to prove citizenship)?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>You can request for a detailed earnings record by completing <a href=\"https:\/\/www.ssa.gov\/forms\/ssa-7050.pdf\">Form SSA-7050-F4<\/a> and mailing it together with the applicable fees to:<\/p>\n<p>Social Security Administration<br \/>\nP.O. Box 33011<br \/>\nBaltimore, Maryland 21290-33011<\/p>\n<p>You can visit this <a href=\"https:\/\/www.ssa.gov\/forms\/ssa-7050.html\">link<\/a> for the instructions and updated fees. The Division of Earnings Record Operations is the only component that is authorized to complete this information.\u00a0 Please allow up to six months to receive a response to your request.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-content-block stacking-slide light-purple-section-background-color paragraphsection\">\n\t<div class=\"paragraph alignwide container meta-info-top\">\n\n\t\t\n\t<\/div>\n\n\t<div class=\"paragraph alignwide container\">\n\n\t\t<div class=\"row\">\n\n\t\t\t\n\t\t\t\t<h2 class=\"toptitle\">How do I estimate my future retirement benefits?<\/h2>\n\n\t\t\t\t\n\t\t\t\t<p><p>You may estimate your future benefits by using SSA&#8217;s online tool available <a href=\"https:\/\/www.ssa.gov\/benefits\/retirement\/estimator.html\">here<\/a>.<\/p>\n<\/p>\n\n\t\t\t\t\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section  class=\"ga-spotlight stacking-slide -section-background-color\">\n<div class=\"content-spotlight alignwide container\">\n\n\n\t\t\n\t\t<!-- Add Second Item if block title 2 is not empty -->\n\t\t\n\t<\/div>\n\n<\/section>\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1322,"featured_media":0,"parent":18668,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gpalab_slo_mission_select":"","footnotes":""},"class_list":["post-23264","page","type-page","status-publish","hentry"],"acf":{"pfimage":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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