About Us
The Consular Section of the U.S. Embassy in the Philippines is made up of the American Citizen Services and the Visa Units.
The American Citizen Services unit assists U.S. citizens living abroad by accepting passport applications, issuing emergency passports, reports of birth and death abroad, notarial services, and providing emergency services for U.S. citizens in distress.
The Visa Units provide services to those seeking to enter the United States for a temporary period with a U.S. nonimmigrant visa for general business, tourism, study, exchange, temporary work, and many other reasons. Immigrant visas are for those wishing to take up indefinite or permanent residence in the United States.
What are you looking for?
- American Citizens Services: STEP Enrollment
- American Citizens Services: Apply for or Renew a U.S. Passport
- American Citizens Services: Request a CRBA or Citizenship Appointment
- American Citizens Services: Report a Death of a U.S. Citizen
- American Citizens Services: Notarial Services
- Federal Benefits Unit: Social Security Services
- Visas: Apply for a U.S. Visa
- Immigrant Visas: Visa Interview Preparation Checklist
- Immigrant Visas: Transfer My Visa Case
- Nonimmigrant Visas: Renew My Visa
- Nonimmigrant Visas: Schedule a Visa Appointment
- Nonimmigrant Visas: Request an Expedited Visa Appointment
- Nonimmigrant Visas: Interview Wait Times
Ask About Visas
Website: ph.usembassy.gov/contact-us-visas/
Email:
- Customer Service Center for general inquiries and visa delivery status: support-philippines@usvisascheduling.com
- Immigrant Visa Status Inquiry: Immigrant Visa Inquiry Form
- Nonimmigrant Visa Status Inquiry: Nonimmigrant Visa Inquiry Form
- Report Fraud and Scams: FPMManila@state.gov
Telephone:
- Customer Service Center for general inquiries and visa delivery status: (02) 8548-8223 or (02) 7792-8988, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (Manila time), except on Philippine and U.S. holidays. Callers in the United States should call (703) 520-2235 on its Eastern Standard Time equivalent of operational hours in the Philippines.
Ask About U.S. Citizen Services
Customer Service Center for general inquiries about passport, citizenship, and notarial services:
- Website: www.ustraveldocs.com/ph/en/american-citizens-services
Email: support-acs-philippines@usvisascheduling.com
Telephone: 02) 8548-8223, Monday through Friday, from 9:00 a.m. to 5:00 p.m. (Manila time), except on Philippine and U.S. holidays. Callers in the United States should call (703) 991-7619 on its Eastern Standard Time equivalent of operational hours in the Philippines.
American Citizens Services Unit for emergency assistance, case specific inquiries, appointment scheduling, case status requests:
- Website: ph.usembassy.gov/services
Email: ACSInfoManila@state.gov (Manila Office)
Telephone: (02) 5301-2000 (Manila Office)
(032) 231-1261 (U.S. Consular Agency in Cebu)
Please note that ACS will NOT respond to inquiries related to other agencies, to include Social Security or Veterans Affairs.
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- Federal Benefits Unit / Social Security Administration: for questions regarding claims for retirement, disability and survivor benefits, Social Security Number applications, and post-entitlement actions for beneficiaries under the various federal benefits programs.
- Website: https://ph.usemba.org/services/social-security
E-Mail: FBU.Manila@ssa.gov
Telephone: (02) 5301-6200 from 8:00 AM to 11:00 AM (Manila Time) every Tuesday and Thursday, except on U.S. and Philippine holidays
Fax: (02) 8708-9714
- Website: https://ph.usemba.org/services/social-security
- Federal Benefits Unit / Social Security Administration: for questions regarding claims for retirement, disability and survivor benefits, Social Security Number applications, and post-entitlement actions for beneficiaries under the various federal benefits programs.
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- USDVA: U.S. Department of Veterans Affairs (Manila Regional Office)
- Website: www.va.gov/contact-us/
Telephone: #MYVA (#6982) OR (02) 8550‐3888, Toll Free 1‐800‐1888‐5252 (Hours: 0800–1500).
- Website: www.va.gov/contact-us/
- USDVA: U.S. Department of Veterans Affairs (Manila Regional Office)
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Note: U.S. Citizens traveling/living in the Philippines should register at www.STEP.State.gov.